Terms
The Natural Soap Hub operates this website. Throughout the site, we refer to ourselves as “we”, “us”, and “our”. By using our website or purchasing something from us, you agree to our Terms of Service. These terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors. Please read these terms carefully before using our website. If you do not agree to these terms, you may not access the website or use any services. Any new features or tools added to the site will also be subject to these terms. We may update or change these terms at any time, and it is your responsibility to check for updates. Your continued use of the website after any changes constitutes acceptance of those changes.
SECTION 1 – TERMS FOR USING THE ONLINE STORE
By accepting these Terms of Service, you confirm that you are of legal age in your state or province of residence, or that you have obtained the necessary consent from a legal guardian for any minor dependents to use this site.You are prohibited from using our products for any illegal or unauthorised purposes, and you must comply with all applicable laws in your jurisdiction, including copyright laws, when using our services.You must not transmit any harmful code, such as worms or viruses, through the Service.Violation of any of these Terms will result in immediate termination of your access to our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time, and for any reason.You understand that your content, excluding credit card information, may be transmitted unencrypted and may undergo changes to meet technical requirements of networks or devices. Credit card information is always encrypted during transfer.You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our express written permission.The headings used in this agreement are for convenience only and do not limit or affect these Terms in any way.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We cannot guarantee the accuracy, completeness, or timeliness of the information provided on this site. The material on this site is intended for general information purposes only and should not be solely relied upon for making decisions. It is recommended to consult more reliable and up-to-date sources of information before making any decisions. Any reliance on the material on this site is at your own risk.
This site may contain historical information that is not current and is provided for reference purposes only. We reserve the right to modify the content of this site at any time, but we are not obligated to update any information. It is your responsibility to stay informed about any changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
The prices of our products are subject to change without notice.We reserve the right to modify or discontinue the Service, or any part of it, at any time without notice.We shall not be liable to you or any third-party for any modifications, price changes, suspension, or discontinuation of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may only be available for purchase online through our website. These products or services may have limited quantities and are subject to our Return Policy for returns or exchanges.We have made every effort to accurately display the colours and images of our products on the store. However, we cannot guarantee that your computer monitor will accurately depict the colours.We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer. Descriptions of products or pricing are subject to change without notice at our sole discretion. We may discontinue any product at any time. Any offers for products or services on this site are void where prohibited.We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We have the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These limitations may apply to orders placed under the same customer account, the same credit card, or orders with the same billing and/or shipping address. If we make changes to or cancel an order, we will attempt to notify you by using the email address or billing address/phone number provided at the time of the order. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.You agree to provide accurate, complete, and current purchase and account information for all transactions made on our store. It is your responsibility to promptly update your account and other
information, including your email address, credit card numbers, and expiration dates, to ensure that we can complete your transactions and contact you as necessary.For more information, please refer to our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools that we do not monitor or control. You acknowledge and agree that these tools are provided “as is” and “as available” without any warranties, representations, or conditions. We are not liable for any issues or damages arising from your use of these optional third-party tools. Your use of these tools is at your own risk, and you should review and agree to the terms provided by the third-party provider(s) before using them. Any new services or features offered through the website will also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available through our Service may include materials from third parties. Links to third-party websites on this site are provided for your convenience, but we are not responsible for the content, accuracy, or any other aspect of these third-party materials or websites. We are not liable for any harm or damages related to your use of goods, services, resources, content, or any other transactions made in connection with these third-party websites. Before engaging in any transaction,please review the policies and practices of the third party and ensure that you understand them. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If we request specific submissions from you (such as contest entries), or if you voluntarily send us creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”) through online, email, postal mail, or any other means, you agree that we have the right to edit, copy, publish, distribute, translate, and use these comments in any medium, without any restrictions. We are not obligated to keep these comments confidential, provide compensation for them, or respond to them.While we may choose to monitor, edit, or remove content that we deem unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or in violation of intellectual property rights or these Terms of Service, we have no obligation to do so.You agree that your comments will not infringe upon the rights of any third party, including copyright, trademark, privacy, or any other personal or proprietary rights. Your comments should not contain unlawful, abusive, or obscene material, or any computer viruses or malware that could affect the operation of the Service or any related website. You must not use a false email address, pretend to be someone else, or mislead us or third parties regarding the origin of any comments. You are solely responsible for the accuracy of your comments. We are not responsible and assume no liability for any comments posted by you or any third party.
SECTION 10 – PERSONAL INFORMATION
The collection and use of your personal information on our store are governed by our Privacy Policy. You can view our Privacy Policy for more details.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be typographical errors, inaccuracies, or omissions in the information provided on our site or in the Service. This may include product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if necessary. We may do so without prior notice, even after you have submitted your order.We are not obligated to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. The absence of a specified update or refresh date should not be interpreted as an indication that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions stated in the Terms of Service, you are not allowed to use the site or its content: (a) for any illegal purpose; (b) to encourage others to engage in illegal activities; (c) to violate any local, state, provincial, federal, or international regulations, rules, laws, or ordinances; (d) to infringe upon our intellectual property rights or the rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on factors such as gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to provide false or misleading information; (g) to upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Service, related websites, or the Internet; (h) to collect or track personal information of others; (i) to engage in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping; (j) for any obscene or immoral purpose; or (k) to interfere with or bypass the security features of the Service, related websites, or the Internet. If you violate any of these prohibited uses, we reserve the right to terminate your use of the Service or any related website.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We cannot guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the service will be accurate or reliable. We reserve the right to remove or cancel the service at any time without notice.
You acknowledge that your use of the service is at your own risk. The service, as well as any products or services provided through the service, are provided “as is” and “as available” without any warranties or conditions, express or implied. This includes, but is not limited to, implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, unless otherwise stated by us.In no event shall The Natural Soap Hub, our, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any damages of any kind, including but not limited to direct, indirect, incidental, punitive, special, or consequential damages, arising from your use of the service or any products procured through the service. This includes, but is not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages. This limitation of liability applies to the fullest extent permitted by law, as some states or jurisdictions may not allow the exclusion or limitation of liability for consequential or incidental damages.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless The Natural Soap Hub and its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 15 – SEVERABILITY
If any provision of these Terms of Service is deemed unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms of Service, and it shall not affect the validity and enforceability of the remaining provisions.
SECTION 16 – TERMINATION
The rights and obligations of both parties prior to the termination date will continue to apply even after the termination of this agreement.These Terms of Service will remain in effect until either you or we terminate them. You can terminate these Terms of Service by notifying us that you no longer wish to use our Services or by ceasing to use our site. If we believe, in our sole discretion, that you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement without notice. You will still be responsible for any amounts due up to the date of termination, and we may deny you access to our Services as a result.
SECTION 17 – ENTIRE AGREEMENT
The failure to exercise or enforce any right or provision of these Terms of Service does not waive that right or provision.These Terms of Service, along with any policies or operating rules posted by us on this site or related to the Service, constitute the entire agreement between you and us. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including any previous versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service will not be construed against the party responsible for drafting them.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements in which we provide you with Services will be governed by and interpreted in accordance with the laws of the United Kingdom.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can always find the most up-to-date version of the Terms of Service on this page.We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to periodically check our website for any changes. Your continued use of or access to our website or the Service after the posting of any changes to these Terms of Service constitutes your acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
If you have any questions about the Terms of Service, please contact us at info@soaphub.co.uk
SECTION 21 – RETURNS POLICY
At The Natural Soap Hub, we strive to provide our customers with high-quality products and exceptional customer service. Due to the nature of our products, we have implemented a non-returns policy. This policy is in place to ensure the safety and integrity of our products, as well as to maintain the highest standards of hygiene.
We understand that there may be instances where a customer may be dissatisfied with their purchase or have concerns about a product. In such cases, we encourage customers to reach out to our customer service team directly. Our team is dedicated to addressing any concerns or issues promptly and finding a suitable resolution.
Exceptions to our non-returns policy may be made in the following circumstances:
1. Damaged or Defective Products: If a product arrives damaged or defective, we will gladly replace it or provide a refund. Customers must notify us within 5 days of receiving the product and provide photographic evidence of the damage or defect.
2. Incorrect Product Shipment: If we have shipped the wrong product, we will arrange for its return and send the correct product at no additional cost to the customer.
Please note that we cannot accept returns or provide refunds for the following reasons:
1. Personal Preferences: We understand that personal preferences may vary, and a customer may not be satisfied with the scent, colour, or texture of a product. As these factors are subjective, we are unable to accept returns or provide refunds based on personal preferences.
2. Allergic Reactions or Sensitivities: While we strive to use high-quality and skin-friendly ingredients, individual sensitivities or allergies may occur. We recommend customers review the ingredient list provided on our website or product packaging before making a purchase. We cannot accept returns or provide refunds due to allergic reactions or sensitivities.
We appreciate your understanding and cooperation regarding our non-returns policy. If you have any questions or concerns, please do not hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products.
SECTION 22 – SHIPPING
We currently only ship to the UK. We aim to process and ship orders within 2 days on orders placed before 2pm.
UK SHIPPING:
Free shipping with orders over £60.
Up to 2kg – Under 2kg, Tracked 48 hours
2-4kg – From 2kg to under 4kg, Tracked 48 hours
4-20kg – From 4kg to under 20kg, Tracked 48 hours
20-22kg – From 20kg to under 22kg, Tracked 48 hours
22-24kg – From under 24kg, Tracked 48 hours
24-40kg – From 24kg to under 40kg, Tracked 48 hours
Shipping is calculated at checkout based on the weight of the parcel. Parcels are shipped with Royal Mail and parcels typically arrive within 48 hours of your order being shipped.